Shipping & Returns
All orders are shipped with tracking, so that it is possible to follow the packages from the moment it leaves our warehouses.
– All packages are handled and shipped from our warehouse in Poland.
– All package are sent fully tracked with UPS.
– The delivery time in EU is normally 2-5 days.
– UPS deliver directly to the customers door or to the nearest pick-up location.
When the order has been shipped out, you will be able to find the tracking number in your account. You will also be getting an email with the tracking information.
You (the customer) must contact us at Wholesalesupplements.pro within 5 working days if your parcel has not been received within the allocated shipping time for your destination. If you do not do so, and the parcel is returned to us, you will be required to pay for a second shipping charge at full cost.
If, for any reason, you wish to have you order refunded, you will be charged a €5 refund transaction fee plus the cost of shipping if we have already sent it out to you.
Should you wish to make a claim related to your order i.e. damages during transportation, incorrect goods sent etc. This must be done within 24 hours of receiving your goods by filling in a Refund Request. After confirming any claim we shall promptly re-supply the goods or credit your account in full. Any cost for the re-shipping of products shall be the responsibility of Wholesalesupplements.pro. No additional charges shall be the responsibility of our customers.
Non-faulty products can be returned within 14 days of invoice, in their original condition with all original packing material and invoice/receipts for a refund, minus the original shipping cost we paid to ship the product to you. The restocking fee and shipping charge will not be applicable in the event an incorrect item was shipped.
All items purchased from Wholesalesupplements.pro are made pursuant to a shipment contract. This means that the risk of loss and title for such items shifts to you upon our delivery to the carrier.
We will gladly exchange our products, providing they return to our store within 14 Days of invoice and are in the same condition in which they left. The costs of the shipping to return the parcel to Wholesalesupplements.pro, will be covered by the customer and the costs for the replacement to be sent out would also need to be covered by the customer.
Wholesalesupplements.pro does not take any responsibility for any other loss that might be caused in the event of an order that failed to be delivered on time.
The customer pays all shipping, insurance and customs fees, and assumes responsibility for any lost shipments to countries that don’t allow us to insure shipments within their borders.